What is Your Return & Exchange Policy?

We hope that you will love your Loafy products just as much as we do! But in the event that you haven’t found your one true perfect match, we are happy to  offer a return policy with our items. Loafy product trial and return policy varies by product. Important terms, conditions, and exclusions apply and are detailed below:

Mattresses

Return

Our mattresses come with a 100-night trial policy, which begins on the day of delivery of your new Loafy mattress. It can take some time for your body to adjust to a new surface of sleep, especially if you have been using the same mattress for years - so giving it a try often leads to a better comfort! This also helps to ensure that a perfectly good mattress won't go to waste - we're conscious of the ways our products impact the planet. 

 

If you are looking to exchange your mattress for a different size or type, we can certainly facilitate the process within you trial. For exchanges, we process the return separately and invite you to place a new order for the desired item at your own convenience. Our team will do their best to coordinate the removal of the original mattress after the delivery of your new mattress to make sure you are not left without a mattress to sleep-on!